Design & Systems

The AI experience doesn’t care about your org chart

Hand-annotated org chart with a blue circle drawn around all four departments, ignoring the hierarchy, and a margin note reading ‘the user sees one experience’.

AI is bringing content design, enterprise content strategy, knowledge management, and model behavior into the same user experience. Our ways of working haven’t caught up.

Image generated by Claude

Imagine a finance manager trying to understand why a supplier hasn’t been paid.

The enterprise…

Read Full Article at Source