Design & Systems

Should we be kind to machines (for our own sake, really)?

Two speech bubbles overlapping. One is large, terracotta and rounded with a wavy texture inside. The other is smaller, cream-coloured, angular and geometric. Both are outlined in navy on a pale grey background.

We know AI isn’t conscious. We know it has no feelings, no preferences, no skin in the game. We say “please” and “thank you” anyway.

The machine’s half of the conversation keeps getting bigger.

The way we talk to technology has always said something about us. We barked commands at…

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