Design & Systems

Persistent lessons in human-centered automation

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A real photograph of a Bossa Nova inventory robot in a grocery aisle overlaid with hand-drawn line art sketches. In the foreground, a sketched woman with a frustrated expression holds a container of blueberries up to the robot’s light panel, illustrating a breakdown in human-robot interaction.

What a 1980s photocopier study reveals about the Agentic UX era

A mixed-media recreation of a field observation at Bossa Nova Robotics, where a shopper attempts to scan a container of blueberries against an autonomous inventory robot.

During my time as a User Researcher at Bossa Nova Robotics, I…

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