Design & Systems

AI has a hospitality problem money can’t fix

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Interior of a warm, luxury hotel lobby with wood paneling and soft lighting. A hotel receptionist in a suit stands behind a marble front desk, gesturing toward a couple standing with their luggage. A transparent glass screen on the desk displays the text ‘AI-Assisted Service: Personalized Recommendations.’ In the foreground, a tablet sitting on a coffee table shows a personalized welcome message for ‘Mr. & Mrs. Chen’ and their itinerary.

Technological efficiency meets high-end service: a luxury hotel lobby where AI-driven recommendations are seamlessly integrated into the check-in process, offering convenience while raising questions about the role of the human touch.

Everyone’s spending a fortune making AI smarter….

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