Design & Systems

Synthetic users are making me rethink “imperfect research”

A woman labeled “Real user” stands beside an almost identical digital version of herself labeled “Synthetic user.” The synthetic figure appears as a blue holographic image with a wireframe grid and pixelated edges.

Why I’m reconsidering a principle I’ve believed for years.

I’ve always believed that imperfect research is better than no research at all.

Synthetic users have made me reconsider that. When synthetic responses are treated like findings from real users, they can create something far more…

Read Full Article at Source