Design & Systems

The variance problem in AI products

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Two large status lines on a warm grey background. On the left, a grey pill with a spinner and the word Searching. On the right, a dark pill with a moving bar and the words Scanning your conversation history. Both are labelled six seconds.

Users forgive a slow answer. What breaks trust is an AI product that is fast one day, slow the next, and never says why.

The same six seconds, described two ways. Only one of them tells you whether six seconds is normal. Credit: Illustration by author

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